DocNex App Privacy Policy

Introduction

1. Our user agreement and privacy policy document describes the terms and conditions governing your access and use of the site and the ways in which we collect, store, use, and protect your personal information. It is important for you to review this document.

2. Before becoming a user of DocNex App, you must read, agree with, and accept this user agreement and privacy policy.

3. By providing us with your personal information, you consent to us processing your personal information in accordance with the terms of our user agreement and privacy policy.

4. We may make amendments to our user agreement and privacy policy at any time by posting the revised version on the website and notifying users via email.

Collection of Information

1. When you register on the website, you will be asked to enter your name, email address, telephone number, and shipping address.

2. For the fulfillment of your order, you need to choose your payment method. For credit cards, we collect credit card numbers.

3. We will collect transactional information based on your activities using the site (buying and selling items).

4. We may use your IP Address to analyze user trends and statistics but not to identify users specifically.

5. We may collect user feedback and information related to customer support incidents.

Deleting Account and Right to be Forgotten

1. You have the right to get your account and your personal information deleted. You can request account deletion through the following steps:

Visit the delete my account form on: https://docnex.com/delete-my-account-request
Fill in the form, use the email address associated with your account, and choose the deletion reason.
Submit the form.

2. The request takes up to 60 working days to be completely processed.

3. We send you an email on completion of the process.

4. Note that if you have multiple accounts, you have to repeat the process separately for every account.

Our Use of Information

1. We only use your personal information to:

Provide services, customer support, and promotional emails.
Measure and improve our service levels.
Prevent illegal activities and implement our user agreement.
Collect fees and verify payment methods with banks and credit card authorization entities.
Troubleshoot problems.

2. We do not sell or rent any of your personal information to third parties.

3. We share your personal information with the courier company to deliver your orders.

4. We may use analytics services like Google Analytics to provide data insights about website usage. We may share your details with this service provider.

Your Use of Information

1. Site members may need to share personal information with each other to complete transactions on the site. You should respect, at all times, the privacy of other site members.

2. You acknowledge and agree that you shall use personal information received from another site member in accordance with all applicable laws.

Accessing and Changing Your Information

1. You can access and review your personal information in the My Account section of the site.

2. If you choose to delete your account, we will retain your information for two weeks to prevent fraud and fulfill any ongoing transactions.

Cookies

1. We use cookies to improve your experience of the site and also help us understand which parts of the site are the most popular. You are always free to decline our cookies if your browser permits.

Protecting Your Information

1. All personal information is encrypted. However, the Internet is not a secure medium, and we cannot guarantee the privacy of your personal information.

2. You must enter your username and password each time you want to access your account or make transactions on the site.

3. Choose your password carefully using a combination of numbers, letters, and special characters.

4. Never share your username and password with anyone.

5. If you are concerned that your username or password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the My Account section of the site.